Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept refund on products that are ordered personalized or customized.
Other non-returnable items:
- Discounted products
- Individually customized items
To complete your return, we require a receipt or proof of purchase. Please prior your refund first contact us at contact.arisbags@gmail.com.
We will send you a form in e-mail, which you have to print, complete and send us enclosed with the returning package. You have to mark on the outside of the returning package, that "Returned Product". This is extremely important because we are not responsible for any customs, duties or charges during the return. Returning items labeled with "Returned Product" are not subject to charges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact.arisbags@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to:
EAST BLOCK KFT
Béke u. 6/3.
Albertirsa, H-2730
HUNGARY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.